Your stay,
question by question.
Our homes will be online soon: here is how booking, arrival and the stay will work.
Booking
Can I book a home right now?
Not yet. Sign up: you’ll receive each new home as soon as it goes online, or a selection every three months, as you prefer.
Where will I be able to book?
On Airbnb, on Booking and on our booking site: our homes will be listed there. Each listing shows the home’s amenities and current availability.
In which cities will your homes be?
We work in five cities, from Netanya in the north to Bat Yam in the south, by way of Herzliya, Ra’anana and Tel Aviv. The “Our cities” page describes the neighborhoods of each.
What are the cancellation and payment terms?
They are the ones shown on the listing, on the site where you book. You see them before you confirm.
I have a question before booking. Who do I write to?
To StayAviv, by email at contact@stayaviv.com or on WhatsApp at +972 54-296-9461. In the contact form, choose “A traveler”: we reply within one business day.
Is there a deposit?
On Airbnb and on Booking, nothing is taken in advance: any damage goes through the platform. For a direct booking, a card hold, not charged, is placed the day before arrival and released the day after departure if there is no damage: ₪2,000 for a studio, plus ₪500 per bedroom, ₪4,000 at most. Never cash, never a bank transfer.
The home
What is ready when I arrive?
Between two stays, our team does a full clean, checked by photos. Bed and bath linen is provided, the beds are made, and you’ll find welcome supplies: soap, shampoo, coffee, tea.
Where do I find the wifi code and how the home works?
In the home’s digital guide. It has the wifi, how the appliances work, neighborhood tips and the building rules.
Arrival and stay
How do check-in and check-out work?
You do both on your own: no appointment to make for the keys. Check-in is from 3pm, then at any hour, at no extra charge; check-out is by 11am. You receive an access code, valid for the length of your stay.
Who answers me during my stay?
The StayAviv team, by message, 24/7 and in several languages. For a breakdown or a leak, it is also the team you write to.
Do you offer extra services?
Not yet. Coming soon: a welcome in person, groceries on arrival, Shabbat meals, a table booked, a baby cot and high chair; and, from local partners in their own name: a transfer from Ben Gurion Airport, activities, a private chef.
House rules
Can I arrive earlier or leave later?
On request: check-in from 1pm or check-out until 2pm. There is no charge when the home is free that day; otherwise, 10% of the price of one night of your stay, as far as the cleaning schedule allows. It is never promised in advance.
Are pets allowed?
No, except in homes whose listing says “pets allowed”: one pet only, to be declared when you book; a cleaning supplement of ₪150 per stay. Guide and assistance dogs are accepted everywhere, with no supplement and no proof asked for.
Can we smoke in the home?
No: the homes are non-smoking, e-cigarettes included. On the balcony or terrace, if there is one, it is allowed, with the door closed.
Can I have visitors?
Yes, during the day: never more visitors than registered guests, and none after 11pm. Only the people on the booking sleep in the home: the capacity shown on the listing is never exceeded. Children under 2 do not count.
Can we hold a party?
No: no parties and no events. Please respect the quiet of the building, especially from 11pm to 7am and from 2pm to 4pm.
Is there a noise sensor in the home?
Yes. Our homes rented by the night have a sensor placed in the living room. It measures the noise level, temperature and humidity. It records no sound, no conversation and no image. If the noise goes above the threshold at night, we write to you. The measurements are received by StayAviv and hosted by Minut; you can ask us to have them erased after you leave.
Can we have the home cleaned during our stay?
Yes, on request, at least 48 hours ahead, at the same price as the cleaning fee of your booking, fresh linen included. For a stay of a month or more, one full clean with fresh linen is included per month of stay, the last one being the departure clean; an extra clean is possible on request, at the same price.
Extra services. Coming soon.
On arrival and during your stay. The airport transfer, activities and a private chef will be offered by local partners, in their own name.
- Welcome in personSomeone meets you and hands you the keysSoon
- Groceries on arrivalBought and put away from your listSoon
- Shabbat mealsFor 4 people, Friday dinner and Saturday lunchSoon
- A table bookedAt a restaurant, for the evening you arriveSoon
- Baby cot and high chairSet up before you arriveSoon
- Airport transferFrom Ben Gurion, timed to your flightSoon
- ActivitiesTours, the sea, cooking: ideas for your staySoon
- Private chefA dinner cooked in your homeSoon
Another question?
Reach us by email or WhatsApp.